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Guest Services & Operations Representative (PT – contract)

Guest Services & Operations Representative | (1 Position) Part-time / Contract

Application deadline: March 5, 2026
Starting date: April 2026

Job Description:

CABINSCAPE is seeking a reliable and personable Guest Services & Operations Representative to help us maintain seamless communications between our maintenance & hospitality teams as well as our valued guests. Reporting to the Director of Operations, and working closely with our hospitality staff and the Guest Services team, the Guest Services & Operations Representative will engage directly with prospective and existing clients to ensure that CABINSCAPE continues to offer a first class customer experience throughout the entire guest journey. This is an excellent opportunity for an individual with great people skills who is interested in building a career in the local tourism industry or in learning more about off-grid systems.

To be successful in this position, the candidate must have strong communication and writing skills and experience in operations or the customer service industry. The Guest Services & Operations Representative must be a quick learner who is comfortable asking questions and is willing to work from home. Travel will be required on occasion, so regular access to a vehicle is required. The successful incumbent should be self directed and prepared to dive into a fast paced environment with multiple priorities at a company that is rapidly growing and evolving.

Experience with ZenDesk or similar Customer Service software will be a huge asset for the individual in this position. This is exclusively a work from home position, but ideally, the successful candidate has access to their own vehicle for occasional site visits to our cabins.


Duties + Responsibilities:

  • Act as CABINSCAPE’s first point of contact for client inquiries using CABINSCAPE’s customer service software, ZenDesk
  • Prepare digital invoices for clients using CABINSCAPE’s website, and follow up with clients regarding payments
  • Facilitate cancellations and refunds through CABINSCAPE’s website in accordance with CABINSCAPE’s cancellation policy
  • Help to maintain CABINSCAPE’s guests records in Experience CRM & on CABINSCAPE‘s loyalty program
  • Review guest surveys and flag areas of strength/improvement with Director of Operations as appropriate
  • Update CABINSCAPE’s last minute availability page (daily)
  • Manage CABINSCAPE’s Customer Service correspondence on third party booking platforms such as AirBnB, Expedia, etc.
  • Direct advanced customer service inquiries to the Director of Operations as needed
  • Develop a basic understanding of troubleshooting techniques for CABINSCAPE’s off-grid cabins
  • Respond to our support hotline for on-site guests, cleaners and maintenance (occasional on-call hours required)
  • Advise cleaners of last minute bookings
  • Open maintenance tickets & track in Monday (our project management software)
  • Conduct quarterly quality control cabin inspections as needed
  • Produce quality control reports & cleaner feedback
  • Assist with inventory ordering/purchasing
  • Serve as an in-person CABINSCAPE liaison with prospective clients, guests, suppliers & partners, when applicable
  • Participate in meetings with Guest Services team to stay up to date on support issues/changes


Competencies & Skills:

  • Excellent organization and administrative skills
  • Friendly and professional interpersonal skills
  • Ability to work productively both independently and as part of a team
  • Sound judgment and problem-solving skills
  • Experience using ZenDesk or similar customer service software (an asset)
  • Bilingual communication skills (an asset)


Qualifications:

  • University degree, college diploma or equivalent
  • Minimum of 1 years of relevant customer service/human resources/administrative experience
  • Experience in the tourism/travel sector is an asset
  • Outdoor conservation or recreation experience is an asset


    Hours of Work:

Hours will vary from week to week with an average of 15-25 hours scheduled per week. An evening/weekend shift will be required at least once a week.


Compensation + Perks:

  • Free cabin accommodations! We want you to know our cabins inside and out. This means staying over at our cabins and getting the full CABINSCAPE experience
  • Work from home
  • Opportunities for growth within a quickly growing company – we are committed to our employees, and want you to grow with us!


Expected Start Date:
April 2026


Job Types:
Part-time, Contract


Salary:
$20 per hour


Application Deadline:
March 5, 2026


To Apply:
Please attach a cover letter detailing how your qualifications match this opportunity, along with a current resume to the form below (in one document) by March 5, 2026

Apply

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    Kirkfield/Kawarthas – Cleaner (PT)

    Kirkfield/Kawarthas Cabin Cleaner | PT

    Accepting applications until November 2025
    Starting date: Early November 2025

    Brief Job Summary 

    Cabinscape is seeking reliable and adventurous local cleaners to join our growing hospitality team. You’ll be responsible for maintaining a handful of our tiny off-grid cabins located on Kirkfield Lake in the Kawarthas. You’ll have a keen eye for detail, a friendly and professional demeanor, and a knack for creative problem solving. This job requires 1-2 shifts a week, starting early November 2025.

    Duties + Responsibilities

    • Ensuring the cabins and property is in tip top order: making beds, cleaning surfaces, sweeping and moping, cleaning and changing toilets, restocking supplies, etc. 
    • Willing to carry/drive in two (20L) jugs of water and gas for generator
    • Bringing home and laundering tea towels and fitted sheets on occasion (you’ll be compensated for this task) 
    • Maintaining cabin’s stock/supplies and reporting when supplies are low 
    • Performing monthly deep cleans as needed 
    • Managing tasks and reports via an online / app interface  

    Requirements + Qualifications

    • High school diploma or equivalent
    • Experience in the housekeeping or hospitality industry 
    • Excellent communication and interpersonal skills 
    • Friendly and hospitable  
    • Digitally competent with access to a cell phone 
    • Love of the outdoors  
    • Experience in off-grid living a bonus! 

    Location/Transportation

    • Our cabins are located on our private property/development on Kirkfield Lake (a naturalized quarry).
    • Access to your own reliable vehicle is required.

    Schedule 

    • Available for weekly cleanings / 1-3 shifts a week. (It normally takes 1.5-2 hours to clean a cabin)

    Compensation + Perks 

    • Part-time position; no benefits  
    • $50-$70 per clean
    • Free cabin accommodations! We want you to know our cabins inside and out. This means staying over at our cabins and getting the full CABINSCAPE experience.  

    Apply