Guest Services & Operations Representative | (1 Position) Part-time / Contract
Application deadline: March 5, 2026
Starting date: April 2026
JOB DESCRIPTION:
CABINSCAPE is seeking a reliable, personable, and highly organized Guest Services & Operations Representative to help ensure seamless communication between our guests, cleaners, and maintenance teams.
Reporting to the Operations Manager and working closely with our hospitality team, you will engage directly with prospective and existing guests to ensure CABINSCAPE delivers a first-class customer experience from booking to check-out
A key part of this role is responding to our Support Hotline for on-site guests, cleaners, and maintenance staff. This means thinking quickly, troubleshooting issues in real time, and remaining calm under pressure. The ideal candidate can handle stress, make sound decisions on the fly, and communicate clearly during time-sensitive situations.
This is an excellent opportunity for someone with strong people skills who is interested in building a career in tourism operations, and learning more about off-grid systems.
Please note: This is a remote, work-from-home position; however, occasional travel to our cabin sites is required. Candidates must reside in Ontario and have regular access to a reliable vehicle. Preference will be given to applicants within driving distance of our key areas of operation — Haliburton, Kawarthas, Lanark County, Calabogie — or the Greater Toronto Area, where our head office is located.
WHAT YOU’LL DO:
Guest Communication & Support
- Serve as the first point of contact for guest inquiries via ZenDesk
- Respond to our Support Hotline for on-site guests, cleaners, and maintenance (occasional on-call hours required)
- Troubleshoot guest issues calmly and efficiently, escalating when necessary
- Manage correspondence on third-party booking platforms (Airbnb, Expedia, etc.)
Reservations & Administration
- Prepare invoices and process payments through our website
- Facilitate cancellations and refunds in accordance with company policy
- Maintain guest records in Experience CRM and our loyalty program
- Update last-minute availability listings daily
Operations Coordination
- Advise cleaners of last-minute bookings
- Open and track maintenance tickets in Monday.com
- Review guest surveys and flag trends to the Operations Manager
- Conduct quarterly quality control cabin inspections (as needed)
- Produce QC reports and provide cleaner feedback
- Assist with inventory ordering and purchasing
Team & Company Support
- Participate in weekly Guest Services & Operations meetings
- Serve as an in-person CABINSCAPE liaison for guests, suppliers, and partners (as needed)
WHO YOU ARE: - Calm and confident under pressure
- Able to troubleshoot quickly and make sound decisions independently
- Highly organized with strong administrative skills
- Professional, friendly, and clear in written and verbal communication
- Comfortable working in a fast-paced, evolving environment
- Self-directed and proactive when solving problems
- Willing to occasionally travel to cabin sites (access to a vehicle required)
QUALIFICATIONS: - University degree, college diploma, or equivalent experience
- Minimum 1 year of customer service, administrative, or operations experience (mandatory)
- Experience with ZenDesk or similar customer service software (strong asset)
- Experience with Monday or similar project management software (strong asset)
- On-call or call center customer service experience (strong asset)
- Tourism or travel industry experience (asset)
- Outdoor recreation or conservation experience (asset)
- Bilingual communication skills (asset)
HOURS: - 15–25 hours per week (varies)
- At least one on-call evening support shift required per week
- At least one on-call full-weekend support shift required per month
- Occasional additional on-call support shifts as needed
COMPENSATION + PERKS - Complimentary cabin stays — We want you to truly understand the CABINSCAPE experience. Team members have the opportunity to stay at our cabins so you can become familiar with our properties firsthand.
- Work-from-home flexibility — This is a remote position, allowing you to work comfortably from home (with occasional site visits as needed).
- Growth opportunities — We are a rapidly growing company and are committed to developing our team. We value long-term relationships and encourage employees to grow with us as we expand.
EXPECTED START DAY:
April 2026 (flexible)
JOB TYPE:
Part-time, Contract
SALARY:
$20 per hour
APPLICATION DEADLINE:
March 5, 2026
TO APPLY:
Please attach a cover letter detailing how your qualifications match this opportunity, along with a current resume to the form below (in one document) by March 5, 2026